Sonos Drama: Are Customers Done Investing?
Remember When Sonos Stumbled? Let’s Talk About What’s Next. Look, let me be honest with you. Last year, when the whole Sonos app debacle hit, I, like many of you, felt a gut punch. As someone who’s spent the better part of a decade covering how tech integrates into our daily lives, particularly smart home ecosystems, I’ve seen countless companies stumble. But Sonos? They’ve always been the gold standard for whole-home audio, a company that usually just works. The app update was, frankly, a disaster. My own system, which I rely on daily for everything from background music during deep work sessions to blasting tunes for my kids, became temperamental. Speakers randomly vanishing? Oh yeah, I lived that frustration. ...